update.
weekend of reading tech manuals paid off a bit.
i found quite a few issues with the settings. i will try to post all of them up some time.
there was two main faults, one was hidden under the generic fault message.
when the extractor starts, it logs the safety switch as a "fault". so when there is a real fault, in the log it simply looks like the extractor was started twice. thats something thats needs to be sorted.
so if you check the logs and it looks like the extractor has started quicker than normal, it may be actually be stopping due to a fault.
the overloading fault is basically the motor drawing to many amps because the acceleration ramp is to aggressive.
however the hidden "extractor just stops" fault is related.
basically it has a setting that when the motor draws to much current, it gets off the throttle and puts on the brake.
unfortunately someone did not put the "brake" settings in properly so it would simply quit running instead.
so every time it just bumped the amps limit, it would shut off and give the generic fault code. the same ones it gives when the machine starts. to top that it often did it on the last part of the cycle. so if you where not watching closely it looked like the extractor finished its spin as per normal, except honey was still left in the frames.
the fix,
you could set the brake settings but really its not a good system for what the extractor is doing.
so i simply disabled it and used its sister setting instead. instead of getting on the brakes it simply coasts along untill amps drop to a safe level. which is perfectly fine during acceleration and the very very short durations of the overloading. so when it hits the limit you get a slight pause as it accelerates. (its allowed to have 1.5x max amps for 60 seconds and the whole ramp up is less than 20 seconds)
what made it a bit tricky is the excessive amps is for a tiny fraction of time (under 1 second), so small that it often doesn't show on the gauge. so you may not notice its causing the issue.
of course prevention is better than cure, so tuning the acceleration ramp to keep the amps down helps a lot. but also tweaking the S curve helps. i found using the minimum S curve setting was best.
there is a few other things like setting up the DC braking so it stops the frames from moving at the end of the cycle.
which speeds up unloading etc.
i hope that helps someone.